Tag Archives: UX

Just asking… #3 – Scrollbars

On most websites and in lots of widely used applications (Gmail and Microsoft Excel to name just a few) the navigation elements that you use most frequently are on the left hand side of the screen: the complete menu (or the most common menu items in case of top navigation menus), the checkboxes to select emails, the info in the most important columns of a spreadsheet (to stick to my examples)… all on the left had side of the screen.

So, why is it that whenever the webpage or the file contains more content than will fit on a single screen, a scrollbar appears… on the right side of the screen? Especially when you are working with a mouse (or trackpad) on a laptop with a relatively small screen, this can be very inconvenient. You simply keep moving the mouse from the left end side of the screen to the right end side over and over again (yes, dear keyboard-shortcut fan, I do know about keybaord shortcuts, but you will have to admit: they can’t be used in all scenarios).

Is someone benefiting from all those extra cursor-miles? Just asking…

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Case closed

3309242242_ef330b9887_b-1“Your case has been closed” is a sentence you come across from time to time in the process of interacting with a helpdesk team. And in normal circumstances you feel pretty good when that sentence is presented to you, as it typically implies that your problem has been fixed. If, however, that particular sentence – in a case I have recently experienced myself – is the opening sentence of the very first reply you get after submitting a question, you will agree with me that this is far away from what is commonly understood as normal circumstances. Continue reading

Adventures in unsubscribing

4143515608_b1e023af24_bWhenever I decide to dig into some or other subject matter, I end up being subscribed to several email newsletters, as you often cannot download a piece of content that appears to be interesting (but half of the time turns out not to be – let’s call that the movie-trailer-phenomenon) without submitting your email address. Obviously I could set up Continue reading

How I enjoy creating yet another online profile

forgot_passwdYes, that title is meant ironically. More or less anything you want to do online these days, any service you want to use, any network you want to join, comes with the requirement to create a personal profile. This is particularly true if whatever you want to get hold of is free (actually meaning: “you can have this without having to pay for it, if we can have your personal data” – as I discussed in a previous post), or can access your personal data or your money.

In the latter case, I obviously agree that it is a good idea to have some barriers Continue reading