Tag Archives: UX

Case closed

3309242242_ef330b9887_b-1“Your case has been closed” is a sentence you come across from time to time in the process of interacting with a helpdesk team. And in normal circumstances you feel pretty good when that sentence is presented to you, as it typically implies that your problem has been fixed. If, however, that particular sentence – in a case I have recently experienced myself – is the opening sentence of the very first reply you get after submitting a question, you will agree with me that this is far away from what is commonly understood as normal circumstances. Continue reading

Adventures in unsubscribing

4143515608_b1e023af24_bWhenever I decide to dig into some or other subject matter, I end up being subscribed to several email newsletters, as you often cannot download a piece of content that appears to be interesting (but half of the time turns out not to be – let’s call that the movie-trailer-phenomenon) without submitting your email address. Obviously I could set up Continue reading

How I enjoy creating yet another online profile

forgot_passwdYes, that title is meant ironically. More or less anything you want to do online these days, any service you want to use, any network you want to join, comes with the requirement to create a personal profile. This is particularly true if whatever you want to get hold of is free (actually meaning: “you can have this without having to pay for it, if we can have your personal data” – as I discussed in a previous post), or can access your personal data or your money.

In the latter case, I obviously agree that it is a good idea to have some barriers Continue reading